Reference

Our Legal Terms for Your Account

parada4d operates under a clear legal framework so your account, your transaction history, and your personal data are handled with defined rules — not guesswork.

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredData retention policyAccount access rightsContact path for legal queries

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What Our Terms Actually Cover

parada4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the relationship between parada4d and every account holder operating where local law permits. They cover account eligibility, payment processing via DANA, OVO, GoPay and QRIS, dispute escalation, and data handling under applicable Indonesian civil and digital commerce frameworks. Eligibility to hold

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an account and transact on this platform depends on local law in your province or city, including Jakarta and Yogyakarta. We do not override local regulation — our terms sit alongside it. Any transaction dispute involving QRIS or bank transfer follows the resolution steps outlined in
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Section 7 of our full terms document, accessible from your account dashboard after you log in. We update these terms when regulation changes, and we notify you by email at least 14 days before any material revision takes effect. Continued use of your account after that
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date constitutes acceptance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a formal dispute, our legal support team is separate from general…

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and transparency are not separate concerns for us — they are built into the same account infrastructure.

Data Storage Location

Account data is stored on servers with AES-256 encryption. We do not sell your personal information to third parties. Your transaction records — including DANA and OVO histories — are retained for 24 months per our standard retention policy.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences in your browser settings at any time. Disabling analytics cookies does not affect account functionality.

Account Access Rights

You may request a full export of your account data — including deposit history via GoPay, QRIS or bank transfer — through the Legal & Terms tab in your dashboard. Exports are delivered within 72 hours to your registered email address.

Two-Factor Verification

All accounts use OTP verification on login and on withdrawals above Rp 500,000. This applies regardless of payment method — DANA, OVO, GoPay or QRIS. You can update your registered phone number from the Security tab in Settings.

Dispute Resolution Steps

If a transaction dispute is not resolved at the support level within 5 business days, we escalate internally to our compliance desk. You receive a written update at each escalation stage, and the final determination is sent by email with reasoning.

Account Closure Request

To permanently close your account, submit a written request through live chat or the legal inbox. We process closures within 3 business days, confirm any pending QRIS or OVO balance payout, and delete personal data per our retention schedule.

Frequently Asked Legal Questions

Below are the questions we receive most often about account rights, data, and legal terms. If your question is not here, the live chat team is available 08:00–24:00 WIB and can connect you with a policy-qualified agent.

Yes. Access to and eligibility for an account depends on local law in your region. We advise you to review the regulations applicable to your province before opening or transacting on your account.

Log in, navigate to Settings, then Legal & Terms, and submit a Data Export request. We deliver a full export — including your DANA, OVO, GoPay and QRIS transaction records — to your registered email within 72 hours.

After account closure, we retain transaction records for 24 months as required under our data retention policy. Personal identifiers beyond what is legally required are deleted within 30 days of your closure confirmation.

Disputes involving DANA, OVO, GoPay or QRIS are first handled by the support team within 5 business days. Unresolved cases escalate to our compliance desk, which issues a written determination with full reasoning sent to your email.

We notify all account holders by email at least 14 days before any material change to our terms takes effect. The updated document is also published in the Legal & Terms section of your account dashboard on the same day.

Account access and eligibility depends on local law in your city and province. We do not restrict access by city ourselves, but we strongly advise you to confirm that your use complies with regulations applicable in Jakarta or Yogyakarta.

Send formal notices to our legal inbox — the address is listed under the Legal & Terms tab in your dashboard. We acknowledge receipt within 24 hours and provide a substantive response within 5 business days, Monday to Friday.

Our Legal Terms for Your Account

How to Reach Us on Legal Matters

How We Protect Your Data and Account

Data Storage Location

Cookie Policy

Account Access Rights

Two-Factor Verification

Dispute Resolution Steps

Account Closure Request

Frequently Asked Legal Questions

01 Does using parada4d depend on local law in Indonesia?

02 How do I request a copy of my personal data?

03 What happens to my data if I close my account?

04 How are payment disputes handled under your legal terms?

05 How will I know if your legal terms change?

06 Can I use parada4d if I am in Jakarta or Yogyakarta?

07 Who do I contact for a formal legal notice or complaint?

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